Care Instructions
How do I take care of my gold filled jewelry?
14K and 18K Gold Jewelry
Gold filled jewelry features a tarnish-resistant,
water-resistant, and hypoallergenic finish. It is created through a chemical
bonding process that permanently bonds thick layers of solid gold over a
stainless steel base metal. This results in a much more durable finish compared
to gold plated jewelry, which uses only minimal amounts of gold.
To care for gold filled jewelry, gently wipe it with a soft
cloth to remove dirt and debris. For deeper cleaning, use a soft toothbrush
with warm water and a small amount of Dawn dish soap, scrubbing gently.
Over time, gold filled jewelry may naturally lose some of
its luster. To slow this process, we recommend removing your jewelry before
swimming or showering, applying lotions or oils, or working out.
Gold Plated Jewelry
Gold plated jewelry is typically plated over brass. The gold layer used in this
process is very thin, which causes the finish to wear off more quickly. Because
of this, gold plated jewelry is not tarnish-free and not water-resistant.
How do I take care of my handmade beaded jewelry?
Handmade Beaded Jewelry
All beaded jewelry is handmade in-house using a variety of gemstones, brass
finishes, gold-filled finishes, and/or gold-plated materials. The specific
finish used will be clearly indicated in each individual listing.
Please note that due to the natural characteristics of gemstones including
variations in size, color, and inclusions. Each piece is unique, and we cannot
guarantee that every item will look exactly the same. Additionally, colors may
vary slightly due to differences between computer monitors and in-person
viewing.
To keep your handmade jewelry looking its best (even though gold-filled
chain and wire are water-resistant and tarnish-resistant), exposure to water
and chemicals may tarnish or dull gemstones over time. Please refrain from
wearing your jewelry in the shower, pool, or ocean, and avoid wearing it while
working out. We also recommend avoiding contact with perfumes, lotions, and
oils.
Do you create custom pieces?
Custom orders are accepted, we can also accommodate customizations to existing pieces if those beads are still available. Please send us an email for either request here.
Shipping & Returns
Shipping
JEWELRY
Orders ship within 1–4 business days from the time the order is received unless otherwise noted in the product description (primarily for handmade or custom items). Processing times may vary during promotions or holidays due to high order volume. Please note that processing time does not include weekends or holidays.
Orders over $100.00 (before taxes and fees) qualify for free shipping. No promo code is required; free shipping will be applied automatically at checkout.
Please see full shipping & return policy here.
Order tracking
Tracking numbers are automatically sent as soon as your order is processed. Please allow 1–2 additional days for the postal service to update tracking details.
Returns
JEWELRY
Your satisfaction is guaranteed. We gladly accept returns and exchanges within 14 business days of confirmed delivery. Returns are not accepted for international orders.
Please note:
- Customers are responsible for all return shipping and handling fees (non-refundable).
- We are not responsible for lost or stolen return packages.
- All items must be returned in their original packaging and be unworn and unused.
- Items will only be replaced if they are defective or damaged due to our error.
- All sale items are final sale.
See full return policy here.